Returns Policy

We want you to be happy with your purchase and understand that sometimes an item needs to be returned. Please review the return policies below and contact us with any questions.

  • If you receive your order and find an item to be missing, incorrect, or damaged, please email Ampersand at ampersand@wab.org, or call the store at (585)473-2590 x 101.
  • We cannot accept returns or issue refunds for special order items, including advance orders, unless the item is incorrect or arrives damaged. 
  • Returns, refunds, and exchanges:
    • Must be requested within 30 days of purchase
    • Items must be in their original condition
    • We do not refund shipping costs